® CDs will receive unlimited technical support via email and our website from Microsoft Certified Professionals and Macintosh-trained support personnel. In order to keep our costs low, and therefore be able to keep the price of our products low, we limit technical support to email and postings on our website. However, should your problem not be resolved via email or our website, we will provide US and Canadian users direct technical support via telephone at a time convenient to you at no cost. However, we have designed our products to require the least amount of challenge to users, and we believe you will rarely, if at all, need any technical support.
All purchasers of the ClassicEB
Before contacting technical support, please review the following questions to see if your question has already been addressed. If you still need to contact us, our email address is email@example.com. We will reply to your request within 48 hours; 72 hours if a weekend or if a holiday is involved.
Please realize that we cannot provide training on how to use Windows, other operating systems, or TIF imaging programs. We would have to charge much more for our products if we attempted to provide this service. Our technical support is limited to determining if your CDs are operational and to helping you use the Index tools we have provided to locate articles of interest to you. If you are new to the world of computers, please try to locate information on how to use your computer from the vendor you purchased it from under their licensing agreements with Microsoft or Macintosh, they are responsible for this introductory training. Otherwise, consider taking an introductory class at an educational facility convenient to you.
A: The ClassicEB
A: Most users already have all the necessary software installed to use the ClassicEB
Users of Windows95B, Windows98x, WinME, WinXP, and WindowsNT4.x have TIF image viewers already installed! Microsoft included a free TIF image viewer with these versions of Windows. Users of Windows95A, Windows3.x, Windows3.5x, and Mac OSs may have to add a TIF image viewer to access the ClassicEB® images.3. Q: HOW DO I FIND OUT IF I HAVE WINDOWS 95A OR WINDOWS 95B?
A: To determine what version of Windows95 you have, follow these steps:
A: For Windows95B and WindowsNT4
B: For Windows98x users Follow all the directions for the Windows95B users, but instead of Imaging by Wang, Imaging by Kodak will appear in step 4.
A: One of the major advantages of the EB11, compared to earlier editions, is its meticulous and very detailed Index volume. You will have the best luck locating an article by using the EB11s own Index. To use this Index, insert CD 15 into your CD drive, the one titled Volume 29. Using your file manager (Windows Explorer for Windows users, or Finder for Mac users), display the CD contents. Open the folder titled "INDEX."
Each page of the original EB11 Index is saved in alphabetical order. To locate an article of interest, open one of the folders labeled "A" thru "Z." Within these folders each page is listed with the first six letters of the subject. This corresponds to the first six letters of the first article listed on this Index page. For example, if you are interested in the subject of "ALEXANDER," open the "A" folder and look down the list and find the page that begins with "ALEXAN." Double-click on this page and the page from the EB11s original Index appears. The index will then identify the exact volume and page numbers of all the articles that are related to this subject. All you have to do then is remove the Index CD and insert the correct CD and then locate the exact pages listed on the Index page. Once you get used to using this method, it will take less than 30 seconds to locate the article you are interested in, and then have the article on your screen. You can read the article right from the screen, or print it for reading later.
In addition to using the Volume 29 Index, we have provided four other methods to help you locate articles of interest quickly. We have listed the page numbers and subject title of the first article on each of the 30,000+ pages in four different formats: ASCII Text format (TXT), Microsoft Word format (DOC), Hypertext Markup Language (HTML), and Adobe Acrobat format (PDF). All Windows and Macintosh users will be able to use the TXT and HTML formats without any additional software being installed. Users that already own Microsoft Word for Windows, or Microsoft Word for Macintosh, or other high-end word processor, will be able to use the DOC format. And, those who already have installed the free Adobe Acrobat Reader (for Windows or Macintosh) will be able to use the PDF format. This subject and page index is the exact same material, just saved in four different formats for your convenience. You may find it faster to use one of these tools to locate an article of interest.
A: The problem you are describing is related to "File Associations." Windows registers each unique three-letter file extension (TIF is the three-letter file extension) with a program so that if you click on the file in Explorer, the file will be opened with the registered program. This will happen even if you have several programs on your PC that will open the same file. Generally, each time you install a program, the software manufacturer automatically changes your Windows Registry to open files with their program, overwriting your previous Registry settings. Some of the better programs ask your permission to change the registry settings. So, if you recently installed a new Imaging program, it probably changed your file associations. What you need to do is to change the registration of the TIF file extension back to your favorite TIF program.
This is not an especially difficult task, but if you are not confident of your ability to change the file associations, please ask someone else to help you.
Here are SAMPLE directions for Windows 95, Windows 98 and WindowsNT4. We cannot assure you they will work with your exact system, since many PC manufacturers customize Windows when it is installed on their machines, and systems can become even further customized by users. So, use these directions at your own risk.
Windows95, 98 & NT4:
If this does not work, or if you prefer not to try it, then you can always try to re-install your favorite program, and it should then change your file associations to this new program. Remember, the last program that was installed for that file type usually changes the registry settings to itself.
If you do not want to change your file associations, then you can always access the TIF images on the CDs by opening your favorite Imaging program first, then open the appropriate image using its File Open or equivalent commands.
A: Yes! If you are using Mac OS 9, you do not need to add any additional software. All ClassicEB
If you are using an earlier edition of the Mac OS, you may have to install additional software, depending on what other software you already have installed, to use the ClassicEB® CDs. If the ClassicEB® CDs will not work with your Mac OS, we recommend that you visit the Apple Computer website and download the current edition of QUICKTIME. QuickTime versions 4 or greater contains the software necessary to view the TIF images of the ClassicEB® CDs. QuickTime is currently provided by Apple free of charge.9. Q: Is ClassicEB.com affiliated in any way with Encyclopedia Britannica, Inc, publishers of the current edition of the Encyclopedia Britannica?
A: ClassicEB.com is not affiliated with Encyclopedia Britannica, Inc., nor are our products supported by or associated with Encyclopedia Britannica, Inc.
ClassicEB.com publishes those editions of the Encyclopedia Britannica (the books themselves, not to be confused with the Corporation of the same name) that are considered public domain by international copyright laws and treaties.
However, while the original text of these older editions of the Encyclopedia Britannica are in the public domain, the ClassicEB
If you own your own physical set of the public domain editions of the Encyclopedia Britannica, you may scan your set onto CD and offer them yourself without being in violation of copyright laws. But you may not copy the images contained on the ClassicEB® CDs, nor may you use in any way the manual or any of the index tools contained on the CDs which were designed by ClassicEB.com. Violators of ClassicEB.com's rights will be prosecuted.
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Copyright ClassicEB.com © 2004Note: Some of the questions listed here are anticipatory in nature and are not intended to reflect our receipt of any particular question in any certain frequency. Certain questions may have only been received once, but are posted here for the benefit of others who may, in the future, have the same or similar question.